Smart devices are becoming more and more prevalent in daily life, from televisions to thermostats to toasters. Devices with digital assistants, like Amazon’s Alexa or iOS’s Siri, are also expanding at a rapid pace. It makes sense that the hotel industry, with their focus on hospitality, would take advantage of this new technology to make their guests’ stays more comfortable.
Two major hotel chains have recently announced a change to their cancellation policies.
If you’ve traveled recently, you may have noticed that there is not a traditional desk in your hotel room.
The leaves turn yellow, the mornings are colder and the nights come earlier. And with this begins Hotel RFP (request for proposal) season. As the person responsible for overseeing your corporate travel, you’ve probably already received several emails, calls or even visits from hotel sales managers, all hungry for your business. But before signing a contract that may seem like a great deal, take a step back and consider a few important points.
Service is back in fashion! An emerging theme among many of the best-performing brands this year was an increase in service initiatives with hotels revamping their training programs from bell hops to general managers with the focus on SERVICE.
Business travel is booming. Over the past several years the amount of travellers (and the money companies are spending on them) has reached record highs, and it looks like it’s only going to keep increasing.
The Ritz-Carlton Name is synonymous for exceptional levels of service and care so it should be no surprise they have come out with a new spa program offering up cultural experiences. This new concept for The Ritz-Carlton Spa is being implemented around the world beginning with 20 hotels and resorts that include New Orleans, Fort Lauderdale, Amelia Island, Moscow, Vienna, Cairo and Budapest. Tailored experiences that artfully integrate individual guest needs into treatments will be anchored in local culture, employing natural and organic solutions.
TORONTO - Sheraton Hotels & Resorts, part of Starwood Hotels & Resorts Worldwide, Inc. announced the completion of an extensive $120 million renovation of a flagship property, Sheraton Centre Toronto Hotel, located in the heart of downtown Toronto. The two year refurbishment project includes a full overhaul of all 1,372 guest rooms and suites, as well as the completion of function space expansion and meeting room restorations.