- Traveller centricity – Engaging with the traveller, creating a positive travel experience to drive compliance to the travel program
- Mobile strategies – Having a strategy for travellers who want or need mobile access and what that looks like
- Duty of care – Taking care of your travellers in a shrinking global space when travellers want to experience work / life balance through “bleisure”, or business & leisure travel
- The sharing economy – Whether or not companies are tweaking their policies to include the sharing economy, since travellers are most definitely taking advantage of these options
Considering the above, how does today’s travel manager manage an effective program when resources are stretched and time is limited?
You might try:
- Leveraging the expertise and support of your travel management company partner and your suppliers for industry trends and best practices
- Taking advantage of any information or resources your TMC provides (reports, account management, training, help with policy, benchmarking)
- Designating peers across the organization to act as champions, providing communication about the program, along with feedback from users
- Getting engagement and buy-in for the travel program across your organization to increase compliance and the success of the travel program, by communicating program improvements and cost savings and sharing traveller feedback
- Engaging executive sponsors invested in the success of the program, facilitating program endorsements from the C-level
- Make it easy for travellers to follow policy by communicating the why and being open to feedback
A travel program’s success is measured by the satisfaction of both travellers and stakeholders. A proactive travel management company will provide resources, expertise and stewardship. Utilize the resources at hand to set your program up for success.